Randy, We tried the lesson route and take it from me, THAT was not the way for us to go. We are very pleased with what you have done for Cole and myself. Please list us as references…

Nelda Marr & Cole
Memphis, TN


Return Policies

Alpha K-9 honors a 30 day money-back guarantee policy to all customers. If you are not satisfied with your purchase, you may return your products for a full refund minus shipping and handling charges (a restocking fee of 10% will apply and you are responsible for shipping Alpha K-9 the returned product).

Merchandise must be returned in resalable condition, in the original packaging material with all instructions, accessories and warranty cards. Once Alpha K-9 has inspected all returned items, the necessary credit and refund will be issued.


All in-stock items are shipped via United Parcel Service (UPS). Shipping rates for your order are automatically added during the checkout process (once your shipping address has been determined). Rates are based on package weight and actual UPS shipping charges.

If the product ordered is in-stock, we make every attempt to ship your package within 24 hours of receiving your order. However, even though our online store remains open, we may not be open for business in our physical offices. We do not ship on Saturdays, Sundays or holidays. Should your order be placed at one of these times, it will be shipped immediately upon our return.

Expedited Shipping Notice

Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order--it only reduces the travel time after your order leaves our warehouse.

If you have any questions, please call us, Monday - Friday 8:30am - 4:30pm EST at 601-368-9944